Family Villa

Plus enjoy all the park facilities and fun activities on offer at BIG4 St Helens Holiday Park, as well as the many things to see and do around St Helens.

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• Check in

  Sites: after 11am, cabins: from 2pm

• Check out

  Sites and cabins: 10am

• Reception hours

  Our summer reception hours are 8:30am - 7pm weekdays and 9am-6pm weekends. Our winter reception hours are 8:30am - 6pm. These hours may be extended during peak periods. There is a buzzer at Reception for after hours emergencies. Guests arriving outside of these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day will forfeit their deposit.

• Deposit & Payments

  A deposit or payment in full by credit card is required at the time of booking. The park will process this against your credit card and send a confirmation email. A 2% credit card fee applies to payments made by Visa and Mastercard. If you have made arrangements to direct deposit your payment(s), please provide your reservation number and name as a reference: BSB: 067 018 Account: 10070678. Peak period payments require full payment prior to arrival: Christmas by 1 November and Easter by 1 February. These can be paid in instalments via arrangements with reception.

• Changes & Cancellations

  We understand that at times you may need to change or cancel your travel plans, so the following cancellations/changes conditions apply: Peak Season: If a cancellation is less than 30 days prior to arrival the full payment is forfeited. If a cancellation is 30 days or more prior to arrival a $50 Administration fee will apply. Shoulder/Off Peak: If cancellation is less than 30 days prior to arrival the full payment is forfeited. If a cancellation is 30 days or more prior to arrival $25 Administration fee will apply. Any changes need to be made 30 days prior to arrival. Changes to original booking that are made less than 30 days prior to your stay will incur a $25 Administration fee.

• Fees

  Site Extras: $15 per adult, $10 per child (3-14 years old), per night. Cabin Extras: $22 per person, per night. Bonds: A bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group. Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.

• Pets

  Dogs: As part of the new Holiday Park Policy we now allow well-behaved dogs all year round, including all peak periods, this includes sites and cabins at the managers discretion, dogs are not permitted in any of our common area buildings with the exception of registered Guide Dogs. Please note Dog Friendly cabins can only be booked by calling reception, these are NOT bookable on line

• You need to know

  Please remember, our powered sites may be large but only one set up (one caravan, tent, motorhome or camper trailer) and 6 people max are allowed per site. However for further quieries please contact reception on 03 6376 1290. 

   A credit card must be produced in the name of the person staying at the park on check-in. Any damage caused may be charged against that card. Minimum stays may apply over peak season or special events. There is no charge for children under two years old who sleep in a cot. 

  Australian Standards maintain that children need to be nine years old or above to sleep on the top bunk and even though it’s fun, they aren’t allowed to play on the top bunk either. Please make your booking with this in mind.

  In Park Perks

  • Early check in is subject to availibilty, can only be confirmed on the morning of check in.
  • Late check out is subject to availibility, can only be confirmed on the night prior to check out.
  • Free ice cream - 1 per person per reservation (up to 4 people) to the value of $12 total.
  • Discounted firewood and fire pot is subject to availability. Please enquire at Reception for rates.
  • Discounted bike hire is subject to availability. Please enquire at Reception for rates.
  • Free dog treat bag.