Booking Terms & Conditions
Before 10am on day of departure
Reception hours are 7am to 8pm. Check in time is between 2.00pm and 8.00pm on your scheduled date of arrival. Please contact Cairns Coconut Holiday Resort in advance if you will be arriving after 8.00pm so a late arrival can be arranged. Relevant deposits must be made in advance.
Deposit & Payments
Booking Policy: A credit card deposit equivalent to $50 for sites and $150 on most Accommodation is required, however with Condos, Luxury Villas, Deluxe Villas and Villas a deposit of $300 is required. The Park will process a charge against your credit card and send confirmation to the email or postal address supplied. The balance is due upon check in. We wish to advise that due to increasing operating costs, a service fee and credit card processing fee of 1.1% (inc GST) will apply to all payments using Visacard or Mastercard.
Changes & Cancellations
Cancellation Policy: Cancellations of accommodation more than seven days (or 24 hours for sites) prior to arrival will receive a full refund. If an accommodation cancellation is within seven days of arrival (or 24 hours for sites) the deposit is forfeited. No refunds are available for early departures. Reception hours are 7am to 8pm.
You need to know
Please Note: Children under the age of 9 years are NOT allowed on top bunks. This applies to the Tropical Ensuite Cabins, Villas, Deluxe Villas, Luxury Villas and Condos.
Visitors Policy: Registered guests are allowed to have their visitors visit them at their accommodation or site at any time. Please ask your visitors to check in at Reception before entering the Resort. Please note however, that only registered guests, NOT visitors, may use or enter the Resort’s pools, water park and all recreational facilities and areas. Should you wish to register your visitors as guests for the day and have them use or enter the resort pools, water park and all recreational facilities or areas, a $15 per person charge will apply. This includes spectators. Each accommodation unit and site has a maximum number of guests allowable. Please enquire at Reception first should you wish to invite visitors over and would like them to be registered to use the Resort’s facilities. Day visitors including adults who are registered to use the Resort’s facilities will be issued with a wristband that must be worn while at the Resort. As you can understand, in fairness to all our paying guests, we do not want to over-crowd our facilities. Sorry to be so strict, but we have far too many trespassers coming into this privately and locally owned Resort. We thank all our guests who have been doing the right thing.
Special requests: are on request basis only and are not guaranteed at the time of booking.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.