Booking Terms and Conditions

Check In

Cabins: 2:00pm, Sites: 11:00am


Check Out

10:00am


Reception Hours

8:00am to 7:00pm. Please contact reception should you be arriving out of these times.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

If you are looking to bring your pet, please contact our reception team.


Deposits and Payments

Prepayment for reservations is required at the time of booking.


Fees

Rates are structured on a per day basis for up to two adults. Extra charges apply for additional guests staying.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Cancellation fees may apply to your booking. For full terms and conditions which apply to all bookings, please contact the park or alternatively, please proceed to https://www.ingeniaholidays.com.au/terms-and-conditions. Terms and conditions apply to all bookings. For full terms and conditions please contact the park, or alternatively, please proceed to https://www.ingeniaholidays.com.au/terms-and-conditions.