Booking Terms & Conditions
From 2:00pm on day of arrival
Before 10:00am on day of departure
Reception hours are from 7:00am to 8:00pm. Check-in time is between 2:00pm and 8:00pm on your scheduled date of arrival. Please contact BIG4 Ingenia Holidays Cairns Coconut in advance if you will be arriving after 8:00pm so a late arrival can be arranged. Relevant deposits must be made in advance.
You need to know
Please Note: Children under the age of 9 years are NOT allowed on top bunks. This applies to the Tropical Ensuite Cabins, Villas, Deluxe Villas, Luxury Villas and Condos.
On making a payment you automatically agree to the following terms and conditions:
Deposits and Payments: A deposit is required at the time of booking. The park will process a charge against your credit card and send confirmation to the email address supplied.
Changes and cancellations: If you do not notify the park of your cancellation or if you do not arrive on the day of your scheduled arrival date, your reservation will be cancelled by the park owner without refund of any paid deposit.
Deposits will only be refunded if the park is notified of your cancellation 48 hours prior to your scheduled arrival (less an administration fee of $50). If notice of your cancellation is received after this time the park may retain the deposit paid
Special Promotions: Bookings made under special promotional discounted rates (advance purchase, stay pay deals, etc.) are heavily discounted, required booking deposits must be paid in full at the time of booking, changes or cancellations are not permitted, no refunds will be issued for cancellations or change of date.
Early Departures: We do not refund should you cut short your reservation or holiday.
Damages: Damages, extra cleaning fee or caretaker call out fee may be charged to your account if deemed necessary by manager, up
Visitors Policy: Registered guests are allowed to have their visitors visit them at their accommodation or site at any time. Please ask your visitors to check in at Reception before entering the Resort. Please note however, that only registered guests, NOT visitors, may use or enter the Resort’s pools, water park and all recreational facilities and areas. Should you wish to register your visitors as guests for the day and have them use or enter the resort pools, water park and all recreational facilities or areas, a $15 per person charge will apply. This includes spectators. Each accommodation unit and site has a maximum number of guests allowable. Please enquire at Reception first should you wish to invite visitors over and would like them to be registered to use the Resort’s facilities. Day visitors including adults who are registered to use the Resort’s facilities will be issued with a wristband that must be worn while at the Resort. As you can understand, in fairness to all our paying guests, we do not want to over-crowd our facilities. Sorry to be so strict, but we have far too many trespassers coming into this privately and locally owned Resort. We thank all our guests who have been doing the right thing.
Special requests: are on request basis only and are not guaranteed at the time of booking.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.