Booking Terms and Conditions

Check In

Sites 11am - Cabins 2pm


Check Out

Check Out is 10.00am on your departure date. A late check out may be possible at extra cost.


Reception Hours

8am to 6pm


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Pets are allowed in your own accommodation not in onsite cabins (see below)and under NO circumstances are allowed inside any park cabin/villa accommodation. Pets are allowed on the cabin/villas verandas and must be kept on a lead at all times.


Deposits and Payments

One nights deposit to secure your booking, balance within 7 days of arrival during peak times.


Fees

Visitors Policy - Should you wish to register your visitors as guests for the day and have them use or enter the park’s pools, waterpark and all recreational facilities or areas, a $15 per person charge will apply. This includes spectators. Please enquire at Reception prior should you wish to have visitors and would like them to be registered to use the Park. Limits do apply.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above.

Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: 

Cancellation fees may apply to your booking. For full terms and conditions which apply to all bookings, please contact the park or alternatively, please proceed to https://www.ingeniaholidays.com.au/terms-and-conditions.

Terms and conditions apply to all bookings. For full terms and conditions please contact the park, or alternatively, please proceed to https://www.ingeniaholidays.com.au/terms-and-conditions.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.