Booking Terms and Conditions

Check In

After 12pm for sites and 2pm for cabins and villas


Check Out

Before 10am


Reception Hours

Hours: 8am-5pm- Friday 8am-6pmPeak Season (1st June- 1st September) Monday - Saturday: 8am-6pm Sunday: 8am-5pm


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.


Pets

Pets are permitted in "Dog Friendly" areas when available. Cabins are NOT dog friendly at any time.


Deposits and Payments

Full payment will be taken at the time of booking.


Fees

Extra charges for day visitors: $15 a family (2 adults and children) or $5 per person. Visitors are required to park outside the boom gate and are allowed into the park from 9 am-5 pm.


What you need to know

Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Cancellation Policy: Cancellations must be made more than 28 days prior to arrival. A fee of $20.00 will be charged for cancellations made prior to 28 days of arrival. If a cancellation is within 8 - 28 days of arrival a cancellation fee equivalent to 1 nights deposit will be forfeited. Cancellations within 7 days will forfeit all monies paid. No refunds apply for early departure. A fee of $20.00 will be charged for any cancellations. If a cancellation is within 28 days of arrival a cancellation fee equivalent to 1 nights deposit will be forfeited. No refunds apply for early departure. Booking Policy Full payment will be taken at the time of booking. The park will process a charge against your credit card and send confirmation to the email or postal address supplied.  Pets are permitted in "Dog Friendly" areas when available. Reception hours are 8am-5pm. Guests arriving outside these times should contact park reception during reception hours to make alternate arrangements. There is a phone number listed on the front door of reception, if required. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the park for confirmation. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.