Booking Terms and Conditions

Check In

2pm for Safari tents and 12 noon for sites


Check Out

10am. Requests for late check-outs are subject to availability.


Reception Hours

7am-7pm. Should you be arriving outside of these hours, please let us know and we’ll make special arrangements. On site management is accessible 24 hours a day for emergencies.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.


Pets

Pets are welcomed to our powered sites guests only, however, they are not permitted during school holiday periods. The only exceptions are medically certified, guide, hearing and assistance dogs. Please call in advance to notify us that you wish to bring your beloved pet with you at the time of booking. Please note pet approval is at manager’s discretion.


Deposits and Payments

A valid credit card must be provided during the booking for a deposit of 1 nights accommodation. For bookings in school holiday periods and long weekends 100% of the booking needs to be paid up 21 days prior to arrival. For other periods the balance of the accommodation can be paid before or on arrival.


What you need to know

Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Cancellations advised with more than 14 days notice are fully refundable minus an admin fee of $30. Less than 14 days notice, all monies paid will be forfeited. No refunds should you decide to check-out early Power: Power is charged per site in addition to powered site accommodation charge. Power is metered at each site accurately and only charged at the retail value. We only want guests paying for what they use instead of smaller setups subsidising large setups. We think this is a fair and reasonable approach to take as every campers needs are different. Early Departure: No refunds will be given should you decide to check out early. Security: A valid credit card will be required on check-in. Your card will be held securely on file to be applied on unpaid balances, damages or excessive cleaning. Maximum Stay: Rivershore Resort is 100% tourism based, no permanents with a maximum stay length of 28 days. Child Policy: Infant 0-2 years old inclusive (free of charge), Child 2-15 years old inclusive, Adult 16 years old and above. Occupants: The quoted tariff is based on the number of adults and children provided at the time of booking. Should the number vary, the tariff may alter. All bookings at the resort must include one adult (over 18 years of age) in the reservation with all children to be accompanied and responsible for by an adult during their stay. Visitor Policy: We ask any visitors to check-in at reception, during peak times we may have to restrict the number of day visitors allowed due to legal restrictions. We thank you for your cooperation. Noise: At all times please consider all guests. A noise restriction applies at 10pm to ensure the enjoyment for all guests.  Smoking: All safari tents, facilities and common areas are non-smoking areas. Smoking will only be permitted within your designated site.