After 2pm on day of arrival
Before 10am on day of departure
8:00am to 6:00pm Monday - Thursday 7:30am to 7:30pm Friday - Sunday 7:30am to 7:30pm School Holidays
Cancellation/ Refund/ Booking Policy
Refunds of deposits and fees paid are available under the following circumstances. All cancellations and/or refund requests must be provided in writing.
Premium/High Period Bookings (bookings placed before 22 December)
• Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid.
Premium/High Period Bookings (bookings placed on or after 22 December)
• Cancellations providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
• Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.
Mid-Season Bookings
• Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid. Low Season Booking
• Cancellations providing more than 24 hours’ notice in relation to scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.
We understand your furry friends are a part of the family and we welcome them whenever we can. However, a number of our properties are located in national parks or on water supply systems, where domestic pets are prohibited. This is outside of our control and we appreciate your understanding.
A deposit is required to secure each reservation. For all bookings, a deposit equal to the first night’s accommodation/site rate must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. We accept Visa and MasterCard for online and phone bookings and Cheques for phone bookings only.
Final payment dates for bookings vary by season:
