Booking Terms & Conditions
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Check in
After 2pm on day of arrival
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Check out
Before 10am on day of departure
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Reception hours
8:00am to 6:00pm Monday - Thursday 7:30am to 7:30pm Friday - Sunday 7:30am to 7:30pm School Holidays
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Deposit & Payments
Premium & High Season First night (accommodation) and $100.00 (sites) at the time of booking. Christmas balance is to be paid in full by 31 October. Easter balance to be paid in full one month prior to arrival. Mid Season First night (accommodation) and $100 for sites, (or in full if the tariff is less than $100) at the time of booking with the balance to be paid 30 days prior to arrival. Low Season First nights’ accommodation and $50.00 (sites) at time of booking with balance on arrival. Where any bookings are made within 7 days of arrival, accommodation or sites, full payment is required at the time of booking.
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Changes & Cancellations
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Pets
We understand your furry friends are a part of the family and we welcome them whenever we can. However, a number of our properties are located in national parks or on water supply systems, where domestic pets are prohibited. This is outside of our control and we appreciate your understanding.
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You need to know
Refund Policy -
Refunds of deposits and fees paid are available from Escape 2 Holiday Parks under the following circumstances:
Premium & High Season
- Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are refundable, less a $30 administration fee.
- Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid unless the site/accommodation can be rebooked.
Mid Season
- Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are refundable, less a $30 administration fee.
- Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.
Low Season
- Cancellations providing more than 24 hours’ notice in relation to scheduled arrival date are refundable, less a $30 administration fee.
- Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.
Where any bookings are made within 7 days of arrival, accommodation or sites, full payment is required at the time of booking.
Please Note
Where a deposit or prepayment is to be refunded, an administration fee is to be charged. Alternatively, the total refund amount maybe transferred to a future booking (to be used within 12 months) and no administration fee will apply.
Online Reservations
All online reservations require payment in full at the time of booking. Should guests prefer to only pay an initial deposit (subject to the conditions above) they will need to call the reservations staff to confirm their reservation. Some rates and specials displayed online may not be bookable over the phone or may require payment in full regardless of booking method. Remember to check the conditions of all specials advertised online before confirming a reservation or contact our friendly reservation staff for further information.
Booking Policy -
All other Escape2 Holiday Parks
Christmas and Easter School Holidays
- Accommodation bookings of minimum one week up until one month prior to school holidays. Shorter bookings taken at parks managers discretion after this time or earlier if the booking can be added to the beginning or end of an existing booking.
- Site bookings of minimum two weeks until end of October for Christmas School Holidays, and one month prior to Easter School Holidays. Shorter bookings taken at park managers discretion after this time or earlier if the booking can be added to the beginning or end of an existing booking.
Long Weekends & Special Events
- Accommodation bookings of minimum three nights taken until one month prior to the long weekend or special event.
- Site bookings of minimum three nights taken until one month prior to the long weekend or special event.
All Other Periods
- Accommodation booking of minimum two nights with one night bookings taken on the day of arrival.
Management reserves the right to relocate or change the site number/accommodation number after booking.