Updated: 6 August 2020
In line with the State Government announcement, the park will remain open to holiday makers and we look forward to hosting you in the park.
As of the 5 August 2020, the State Government had ordered a full shutdown of the QLD/NSW border from Saturday 8 August 2020 (more information here.) We will continue to house those guests who have made it across the border and have not been in QLD Health Department designated COVID-19 Hotspot (more information here.)
NOTE: New hotspots have been declared to be active from the 8 August 2020.
If you are from NSW, WIV, ACT and have an existing booking and cannot make it across the border or you have been in a declared COVID-19 Hotspot, please contact us (by email is best email@example.com) so we can help manage your booking.
At this time:
Risk Free Bookings
We recognise we are living in uncertain times, so to give you confidence in booking a stay with us, we are offering a risk free booking process:
So book with the confidence that our terms and conditions have you covered.
Email is our preferred communication
As you would imagine, our phones are extremely busy at the moment. The most efficient means to get in contact is via email. Email us at firstname.lastname@example.org and we can assist with processing your booking and cancellation credit.
In closing, we sincerely apologise that we’ve had to take these drastic measures and the inconvenience this has caused and appreciate your understanding.
The BIG4 Caloundra Team
Contact the BIG4 National Support Office via our contact us page.
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