Booking Terms & Conditions
8am - 6.30pm 7 days (Closed Xmas Day)
Changes & Cancellations
All cancellation must be received in writing. Email: firstname.lastname@example.org Cancellation on on-line and web bookings made via 3rd party sides will receive no refund and forfeit the full booking amount. Cancellations on phone or on-line bookings through the Fraser Lodge Holiday Park website with 14+ days notice will receive a refund of monies paid less administration fee of $30.00. Cancellations within 14 days of arrival will receive NO refund on monies paid.
Pets are not allowed in Cabin accomodation. Pets allowed on camping sites via application.
You need to know
Age: You must be at least 18 years of age to make a booking on our site. Payment: Full payment for accommodation booked on this site is processed at the time of booking via a debit to your nominated credit card. The amount debited will (subject to the following) be the amount shown on our booking page. Depending on your credit card provider and the country in which your card was issued, your card provider may impose foreign exchange fees and other fees which are in accordance with that credit card provider. CREDIT CARDS: Please Note: A 2% transaction fee applies to the total amount on all credit card transactions. CHECK IN: Please note that check in time is from 2pm on the day of your scheduled arrival, and check out time is 10am on the scheduled day of departure. Requirements on Check-in: Your credit card details are securely stored in our database and due to government regulations, these are deleted after your stay. The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID is retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. Late Check In: Please contact reception the day prior to check in should you be arriving outside of the normal office hours. Liability: Without affecting any of your statutory rights that cannot be lawfully excluded, we will not be liable for any losses, damages, liability, claims or expenses (whatsoever and irrespective of whether direct, indirect, consequential) arising from the use of or connected with our site or any products or services purchased on our site. Copyright: Images and content on our website may not be copied, saved or used in any format other than as incidental to your permitted use of the site. We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. All Online rates are NOT commissionable