Booking Terms & Conditions
You need to know
Cancellation Policy: Cancellations more than 14 days before arrival date will incur an administration fee of $60.00. Cancellations 14 days (or less) before arrival date -No refund unless we are able to rebook the same accommodation for the same dates if so, a full refund will be given. Guests who fail to arrive on the designated day, without prior notice, 100% of the reservation will be charged. PRE-PAYMENT/DEPOSIT : 100% of the total price of the reservation will be charged at the time of the booking. No refund on early departures. Park Management reserves the right to relocate or cancel any booking at it's discretion. Reception hours are 8am to 6pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Fees may apply to arrivals after 8pm. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. Minimum Stays may apply during high season, public and school holidays and weekends. Adults rates apply to persons above 15 years. Children rates apply to guests aged 2 to 15 years. There is no charge under 2 years. With the exception of medically certified guide dogs, dogs are not permitted. Check out time is 10am. Late check outs can be arranged at an extra charge where available. Check in time is from 2pm. We reserve the right to refuse a booking at any time from any person reasonably believed to: Not be the person named on the booking request Not be the person named on the credit card or not be authorised to use the card Not be able to pay for any charges May cause damage to the property of the Park or other guests May exhibit socially unacceptable behaviour Be younger than 18 years and not accompanied by a responsible person over that age Be concealing a dog or other unauthorised animal We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits. Australian Standards relate to the use of bunk beds and state that: "Children under the age of 9 years are not permitted to use the top bunk." "Children must not play on top bunk." Please take this into consideration when making your booking.