Booking Terms & Conditions
8am - 6pm 7 days a week
Deposit & Payments
From 1 September 2015, payments by credit card will incur a transaction fee reflecting bank charges incurred by Aspen Parks for card payments. Fees are 1% of the transaction total for Visa, MasterCard, Diners and American Express. Debit Card and EFTPOS transactions do not attract fees.
Changes & Cancellations
Bookings cancelled 14 days or more prior to the arrival date will be refunded less one nights’ accommodation. Cancellations within 14 days or 'no show' bookings will be charged. This policy may vary according to various specials offered at the time of purchase such as 'non-refundable' deals.
No pets permitted
You need to know
Acceptance of an accommodation booking is acknowledgment and agreement to these terms and conditions. If booking direct, you will incur a 1% credit surcharge. The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff. Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration. Bookings cancelled 14 days or more prior to the arrival date will be refunded less one nights’ accommodation. Where bookings are cancelled less than 14 days prior to arrival, an amount equalling 25% of the total accommodation quoted above will be retained (or one night's accommodation whichever is greater). This policy may vary according to various specials offered at the time of purchase such as 'non-refundable' deals. Bookings can be moved without penalty (dependent on revised booking period). Customers may hold credit on their client account for up to 12 months. The same cancellation requirements as indicated above apply to Group bookings (two or more on-site accommodation), however 30 days’ notice must be given in this case. No refunds are given or early departures or cancellations once arrived - credit may be held for a period of 12 months. Only one promotional/membership offer can be redeemed on any booking. Promotional code, voucher or membership discounts must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. In the respect for the comfort others staying at each of the Discovery Parks, we only allow one vehicle per booking. We reserve the right to refuse entry into Discovery Parks. A full refund will be issued under these circumstances. Persons under 18 years of age must be accompanied by a parent or guardian.