8.00am to 6.00pm
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
A credit card payment for the full amount of your stay is required on booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Your reservation is not confirmed until your credit card has been charged and a receipt letter received from the park.
COVID-19 Flexible Booking Policy:
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply:
Note: You may be required to provide reasonable evidence that the above circumstances apply.
Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay.
To utilise this policy a guest must have made their booking on big4.com.au. Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly.
Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions.
CHANGES, CANCELLATIONS and REFUNDS. Changes and cancellations for stays during high season must be made more than 90 days prior to arrival. If a cancellation is within 90 days of arrival the deposit is forfeited. Cancellations at other times can be made up to 14 days prior to arrival. A $25 admin fee will apply to all cancellations when a refund is applicable.
DEPOSITS AND PAYMENTS. A credit card payment for the full amount of your stay is required on booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Your reservation is not confirmed until your credit card has been charged and a receipt letter received from the park.
RECEPTION HOURS are 8am to 6pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Fees may apply to arrivals after 8pm. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night.
SPECIAL REQUESTS are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. Minimum stay periods may apply. With the exception of medically certified guide dogs, dogs are not permitted.Check out time is 10am. Late check outs can be arranged at an extra charge where available. Check in time is from 2pm. We reserve the right to refuse a booking at any time from any person reasonably believed to, Not be the person named on the booking request, Not be the person named on the credit card or not be authorised to use the card, Not be able to pay for any charges, May cause damage to the property of the Park or other guests, May exhibit socially unacceptable behaviour, Be younger than 18 years and not accompanied by a responsible person over that age , Be concealing a dog or other unauthorised animal. We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.