Booking Terms & Conditions
Before 9:30am on day of departure
9am-6pm during summer from 18 September-30 April, and 9am-5pm during winter from 18 April-17 September. Arrivals outside of office hours will not be accepted unless by prior arrangement. If arriving outside of office hours your cabin or amenities key will be located in the outside safe. The code is 332211.
Deposit & Payments
Online Bookings: The full amount of the booking will be charged to your credit or debit card.
Changes & Cancellations
Online/Email/Phone Booking: A deposit is equal to 25% or one night's accommodation, whichever is greater (exception Christmas). Cancellations or changes advised within seven days of arrival - no refund. Cancellations or changes between 8-28 days of arrival, deposit will be held in credit in your name, to be used within 12 months of the date of cancellation. Credit not used within 12 months will be forfeited. Cancellations/changes outside 28 days of arrival deposits will be refunded less a $25 cancellation fee. Peak seasons no refunds will be given if there are cancellations or changes after 30 September. However you may be eligible to receive a refund once the booking has been re-sold.
Occupancy: The quoted tariff is based on the number of persons provided at the time of booking. Extra charges will apply for additional guests. Please note occupancy limits apply to cabins and sites. Security Deposit: For all reservations a valid Visa or Mastercard will be required on check-in. Your card details will be held securely on file, as security for unpaid balances, damages or extra cleaning charges that may be incurred.
You need to know
- Early Departure: No refunds will be given should you decide to cut your stay short.
- Group Booking: Special conditions apply as agreed with our Groups and Events Manager.
- Forward Booking: Bookings will not be accepted over 12 months ahead of arrival.