Our Reception office is open from 8:00am to 6:00pm, 7 days per week. Late arrival arrangements can be made up until 8pm.
Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.
Dogs welcome upon application to the park manager. Selected campsites only, conditions apply.
Guest credit card details are required to secure all bookings. • Deposit of at least 1 nights’ accommodation is required at time of booking for all bookings made outside 1 month (30 days) of arrival. • Full payment is required 1 month (30 days) prior to arrival for all stays to confirm the booking. Pricing is subject to changeGuest credit / debit card details are required to secure all bookingsVisa & Mastercard credit card surcharge of 0.5% applies to this payment option
Cleaning Fee – A minimum of $100 will be charged if cabin/ site left in unsatisfactory condition upon departure. • Late Departure – subject to availability and pre arrangement with park management. Fees may apply. • Day Visitor – $10 per person, must be booked in advance.
Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Cancellations up to 14 days prior to arrival - a cancellation fee of $20 will apply to all bookings Cancellations within 14 days but up to 48 hours prior to arrival - a cancellation fee of 100% of the booking will apply Refunds are unavailable for cancellations made within 14 days of arrival date or due to; early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the park for breaching park rules Park Management reserves the right to cancel or amend any bookings Peak Season: October Long Weekend, Christmas & Easter Maximum 4 adults per cabin. • Persons under 18 (or persons on their behalf) are not permitted to make reservations. Unaccompanied minors will not be accepted as guests in the park. • Park management reserves the right to cancel or amend any bookings. • 1 car space is allocated per site booked. Additional vehicles unless otherwise arranged with park management must be parked in allocated visitor parking or outside the park. • For un/powered sites only ground sheets made of shade cloth or open weave material are permitted. • Strictly 1 tent or 1 caravan or 1 campertrailer per site. • All damages to park property will be charged to the clients credit card. • There is no smoking permitted in park accommodation or other buildings. Smoking in these areas will incur a cleaning fee.
Contact the BIG4 National Support Office via our contact us page.
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