Booking Terms and Conditions

Check In

Check-in time – 2pm Early or late arrivals are by prior arrangement only.


Check Out

Departure time is 10am. Late checkouts are available until 5pm, subject to fee and availability.


Reception Hours

7 days a week: 8.00am – 5.00pm


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.


Pets

We offer Pet Friendly accommodation in our Creek Front Cabins only but not over Easter or Christmas. Please contact us at the time of booking to confirm.


Deposits and Payments

A credit card deposit equivalent to the total cost of the reservation is required at time of booking.


What you need to know

Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Changes and Cancellation: Where a booking is cancelled within 14 days of arrival the deposit will be forfeited. Where a booking is cancelled more than 14 days prior to the booking date, a refund will be made at Management discretion. Park Management reserves the right to relocate any booking at its discretion. Minimum Booking Periods In order to ensure smooth changeovers with minimum disruption to guests, our Christmas/January cabin bookings are staggered with 7, 8 or 9 night minimum stays. Allocation of any particular site is not guaranteed. Minimum booking periods apply to cabins and units on weekends (two nights), long weekends (three nights), Summer period (seven nights) and Easter (four nights). All guests must be 18 years of age or older, unless accompanied by a parent or legal guardian.