Booking Terms and Conditions

Check In

2:00 PM


Check Out

10:00 AM


Reception Hours

8am – 6pm 7 days a week 8am – 8pm 7 days a week during peak times.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.


Pets

No pets allowed.


Deposits and Payments

Deposit of at least one (1) night's tariff is required at time of booking for all off peak bookings made more than one month (30 days) prior to arrivalFull payment is required one month (30 days) before arrival for all off peak stays to confirm bookingFully payment is required at time of booking for all online bookingsPricing is subject to changeGuest credit / debit card details are required to secure all bookingsVisa & Mastercard credit card surcharge of 0.5% applies to this payment option


Fees

A minimum of $100 may be charge if cabin/site is left in unsatisfactory condition upon departureLate Departure - subject to availability and pre-arrangement with Park Management. Fees may apply


What you need to know

Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Cancellations up to 14 days prior to arrival - a cancellation fee of $20 will apply to all bookings Cancellations within 14 days but up to 48 hours prior to arrival - a cancellation fee of 100% of the booking will apply Refunds are unavailable for cancellations made within 14 days of arrival date or due to; early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the park for breaching park rules Park Management reserves the right to cancel or amend any bookings Maximum 4 adults per cabin Bookings on any site or any cabin in the holiday park shall not exceed 30 consecutive nights Persons under 18 (or persons on their behalf) are not permitted to make reservations.  Unaccompanied minors will not be accepted as guests in the park One (1) car space is allocated per site booked.  Additional vehicles unless otherwise arranged with Park Management must be parked in allocated visitor parking or outside the park For un/powered sites only ground sheets made of shade cloth or open weave material are permitted (No tarps) Strictly 1 tent or 1 caravan or 1 camper trailer per site All damages to park property will be charged to the client's credit card There is no smoking permitted in proximity to park accommodation or other building, including on cabin decks and building verandas