Booking Terms and Conditions

Check In

After 11am for sites and 2pm for accommodation


Check Out

Before 10am on day of departure


Reception Hours

Reception hours are 7.30am – 7.30pm. (6pm in winter) Guests arriving outside these times must contact reception during reception hours to make alternative arrangements. Sorry, we do not have a 24 hour check in.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Changes and cancellations for stays (excluding Christmas/January & Easter) must be made more than 72 hours prior to arrival. A $20 administration fee applies. Cancellations for the period 20 December to Australia Day and Easter must be notified 4 weeks prior. A $20 administration fee applies. Where 4 weeks notice is not given the balance of payment will be forfeited.  Terms and Conditions BIG4 Batemans Bay Beach Resort ABN: 47 504 455 945 Payment – A credit card payment for the total amount is required at time of booking. The Resort will process this charge against your credit card and send confirmation to the e-mail address supplied. Changes and cancellations – Changes and cancellations for stays (excluding Christmas/January & Easter) must be made more than 72 hours prior to arrival. A $20 administration fee applies. Cancellations for the period 20 December to Australia Day and Easter must be notified 4 weeks prior. A $20 administration fee applies. Where 4 weeks notice is not given the balance of payment will be forfeited. Reception hours are 7.30am – 7.30pm. (6pm in winter) Guests arriving outside these times must contact reception during reception hours to make alternative arrangements. Sorry, we do not have a 24 hour check in. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternative arrangements will forfeit the cost of the first night. Check in time is from 2pm and check out is prior to 10am. A credit card must be produced in the name of the person staying at the Resort on check in. Any damage caused may be charged against that card. Minimum stays apply during all school holidays/Christmas/Easter/Long weekends, please check with park for details. Adult rate applies to persons above 15 years and children’s rates apply to children aged 3 -14 years. There is no charge for children under 3 years. Special requests are on a request basis only and are not guaranteed at the time of booking With the exception of medically certified guide dogs, dogs are permitted at the discretion of the park manager on sites only. We reserve the right to refuse a booking at anytime from any person reasonably believed to: • Not be the person named on the booking request • Not be the person named on the credit card or not be authorised to use the card • Not be able to pay for any charges • May cause damage to the property of the resort or other guests • May exhibit socially unacceptable behaviour • Be younger than 18 years and not accompanied by a responsible person over that age • Be concealing a dog or other animal We reserve the right to terminate stays if guests are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking resort rules. No refunds will be given and charges will apply for any damaged caused. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 member park and therefore BIG4 Holiday Parks will not accept any responsibility.