Booking Terms and Conditions

Check In

After 2pm


Check Out

Before 10am on the day of departure


Reception Hours

8:30am - 5:30pm, 7 days per week. If you are arriving outside of these times please contact reception prior to your arrival to make arrangements.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

BIG4 Wagga Wagga Holiday Park is pet friendly within all Powered & Un-Powered Sites and selected Cabins, (Quick Stay Cabins). Please see our full terms and conditions for further details.


Deposits and Payments

BIG4 Wagga Wagga Holiday Park requires a deposit equivalent to one nights accommodation. This will be charged to your credit card at time of booking.


Fees

Pet cleaning fee of $15.00 p/day will be applied to designated pet friendly cabins.


What you need to know

COVID-19 Flexible Booking Policy: 
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply: 

  • You, or an immediate family member, have COVID–19 at the time of stay or you have tested positive for COVID–19 within 7 days prior to arrival:
  • Under a local health or government directive, you are required to self-isolate because you have been identified as a contact of a person who is a reported or suspected case of COVID-19 (note: the self-isolation requirements vary depending on the state and/or circumstances); or 
  • A State Government or Commonwealth Government directive is issued and means you can no longer travel to, or from, your destination. 
Note: You may be required to provide reasonable evidence that the above circumstances apply. 

Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay. 

To utilise this policy a guest must have made their booking on big4.com.au.  Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. 

Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions. 

BIG4 Wagga Wagga Holiday Park Terms and Conditions: Deposits will only be refunded if the park is notified of your cancellation 48 hours prior to your scheduled arrival minus a $35 administration fee. If notice of your cancellation is received after this time the park will retain the deposit paid. No refunds on early departures. Prices subject to change without notice.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.