Booking Terms and Conditions

Check In

1pm for sites, 2pm for cabins


Check Out

By 10am on day of departure for cabins & 11am for sites


Reception Hours

9am - 6pm Monday to Saturday, 9am - 5pm Sunday. Guests arriving outside of office hours must contact reception to arrange for collection of maps and keys/fobs.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.


Pets

The park does accept dogs on sites and in some cabins (outside of public and school holidays).


Deposits and Payments

1st night is payable on booking.


Fees

Family and friends are welcome to visit during your stay. If they wish to use the park facilities, swimming pools, water slides, BBQs etc there is a $20 per family day pass obtainable from reception.


What you need to know

Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Please carefully check the details of your reservation to ensure we have your selection correct.  CANCELLATION POLICIES: LOW SEASON & SCHOOL HOLIDAYS (other than Easter & Christmas): Cancellations made within 24hrs of booking will result in a full refund. Cancellations made 30 days or more before arrival date will result in a refund of your deposit, less a $50 administration fee. Cancellations made less than 30 days prior to arrival date, your money will NOT be refunded. However, the funds (less a $50 administration fee) will be held in your client account and you will have 12 months to use these funds for another booking (not including Christmas Holidays). CHRISTMAS HOLIDAYS & EASTER HOLIDAYS: Cancellations made within 24hrs of booking will result in a full refund. Cancellations made 60 days or more before arrival date will result in a refund of your deposit, less a $50.00 administration fee. Cancellations made less than 60 days prior to arrival date, your money will NOT be refunded. However, the funds (less a $50 administration fee) will be held in your client account and you will have 12 months to use these funds for another booking (not including Christmas Holidays).