Booking Terms and Conditions

Check In

1pm for sites, 2pm for cabins.


Check Out

By 10am on day of departure for cabins & 11am for sites.


Reception Hours

9am - 6pm Monday to Saturday, 9am - 5pm Sunday. Guests arriving outside of office hours must contact reception to arrange for collection of maps and keys/fobs.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

The park does accept dogs on sites and in some cabins (outside of public and school holidays).


Deposits and Payments

1st night is payable on booking.


Fees

Family and friends are welcome to visit during your stay. If they wish to use the park facilities, swimming pools, water slides, BBQs etc there is a $20 per family day pass obtainable from reception.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID – 19 • You are forced into self-isolation • You are awaiting the results of a COVID – 19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: 

We currently have a flexible booking policy in place to reassure our guests they can book with confidence in these uncertain times. If you need to change or cancel your booking because of COVID-19 restrictions you  can do so up to 72 hours prior to arrival. We can offer you the option to amend your booking or receive a full credit to use within 12 months. This applies to bookings arriving up until 30 June 2021 after which our regular terms and conditions will apply. Please don’t hesitate to contact our reception if you have any queries regarding this policy. Refer to the below for changes and cancellations policy for bookings arriving after 1 July 2021. Please carefully check the details of your reservation to ensure we have your selection correct. 

CANCELLATION POLICIES:

LOW SEASON & SCHOOL HOLIDAYS (other than Easter & Christmas): Cancellations made within 24hrs of booking will result in a full refund. Cancellations made 30 days or more before arrival date will result in a refund of your deposit, less a $50 administration fee. Cancellations made less than 30 days prior to arrival date, your money will NOT be refunded. However, the funds (less a $50 administration fee) will be held in your client account and you will have 12 months to use these funds for another booking (not including Christmas Holidays).

CHRISTMAS HOLIDAYS & EASTER HOLIDAYS: Cancellations made within 24hrs of booking will result in a full refund. Cancellations made 60 days or more before arrival date will result in a refund of your deposit, less a $50.00 administration fee. Cancellations made less than 60 days prior to arrival date, your money will NOT be refunded. However, the funds (less a $50 administration fee) will be held in your client account and you will have 12 months to use these funds for another booking (not including Christmas Holidays).