Booking Terms and Conditions

Check In

1pm for sites, 2pm for cabins.


Check Out

By 10am on day of departure for cabins & 11am for sites.


Reception Hours

9am - 6pm Monday to Saturday, 9am - 5pm Sunday. Guests arriving outside of office hours must contact reception to arrange for collection of maps and keys/fobs.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 August 2020. Please contact the park for further details.


Pets

The park does accept dogs on sites and in some cabins (outside of public and school holidays).


Deposits and Payments

1st night is payable on booking.


Fees

Family and friends are welcome to visit during your stay. If they wish to use the park facilities, swimming pools, water slides, BBQs etc there is a $20 per family day pass obtainable from reception.


What you need to know

COVID-19 Flexible Booking Policy: We currently have a flexible booking policy in place to reassure our guests they can book with confidence in these uncertain times. If you need to change or cancel your booking because of COVID-19 restrictions you  can do so up to 72 hours prior to arrival. We can offer you the option to amend your booking or receive a full credit to use within 12 months. This applies to bookings arriving up until 31st August 2020 after which our regular terms and conditions will apply. Please don’t hesitate to contact our reception if you have any queries regarding this policy. Refer to the below for changes and cancellations policy for bookings arriving after 1 September 2020. Please carefully check the details of your reservation to ensure we have your selection correct.  CANCELLATION POLICIES: LOW SEASON & SCHOOL HOLIDAYS (other than Easter & Christmas): Cancellations made within 24hrs of booking will result in a full refund. Cancellations made 30 days or more before arrival date will result in a refund of your deposit, less a $50 administration fee. Cancellations made less than 30 days prior to arrival date, your money will NOT be refunded. However, the funds (less a $50 administration fee) will be held in your client account and you will have 12 months to use these funds for another booking (not including Christmas Holidays). CHRISTMAS HOLIDAYS & EASTER HOLIDAYS: Cancellations made within 24hrs of booking will result in a full refund. Cancellations made 60 days or more before arrival date will result in a refund of your deposit, less a $50.00 administration fee. Cancellations made less than 60 days prior to arrival date, your money will NOT be refunded. However, the funds (less a $50 administration fee) will be held in your client account and you will have 12 months to use these funds for another booking (not including Christmas Holidays).