Booking Terms and Conditions

Check In

After 3pm

Check Out

All rooms/sites to be vacated by 10am on the day of your departure.

Reception Hours

9am – 6pm

Changes and Cancellation

Cancellations are to be notified in writing and/or email. Eight weeks prior to the booked period for Christmas holiday, Easter and long weekend periods. Four weeks prior to the booked period for all other school holiday periods not mentioned above. Two weeks prior at other times. Cancellations for group bookings (three or more sites or cabins) are to be notified eight weeks prior to booking period. We will retain $55 from all cancellations to cover administration expenses. We regret your payment/s will be forfeited if your cancellation is less than the cancellation period. Accommodation fees are not refundable if your stay is shortened for any reason.


Dogs are welcome on application at Manager's discretion. Please contact us directly on 1800 463 029 to discuss your pet and travel needs. Unfortunately we cannot accept dogs during School Holidays, long weekends or peak periods. Small Dogs Welcome - Selected Sites Only We are not able to take dogs in the park during peak season, school holidays or long weekends. Dogs are only permitted with site bookings e.g: with your own tent, caravan or camper trailer. Limited number of dogs accepted at any one time. Small dogs only, Dogs over 10KG cannot be accommodated due to the Koala Habitat. Dogs are not permitted on our Waterfront or Beach Area sites.

Deposits and Payments

Full payment will be taken at the time of booking for all online bookings . If you would like to extend your stay (depending on availability) – please do so before 10am. A pre-authorisation of $250 on a credit card or $100 cash is required as security for your booking at time of check-in.

What you need to know

The above tariff is based on the number and type of guest for the specified time and duration. Any changes to this detail may impact the tariff. Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for your date of stay. Different minimum stay requirements apply throughout the year. Persons under 18 years old must be accompanied by a parent or guardian. Visitors are welcome and must register at reception on arrival (fee applies). No visitors after 10pm. Guests are responsible for their visitor’s behavior. Only one promotional/membership offer can be redeemed on any booking. If requested we will endeavor to hold a particular cabin/site, however we reserve the right to move your booking to an equivalent cabin/site category for the same period. Prices are subject to change at anytime. We do not take large group bookings during school holidays or long weekends. We reserve the right to cancel any bookings which are found to be part of a group without prior notice. A $100 fee will be charged for any call out to late night disturbance after 10pm. Water views are not guaranteed and may be obstructed by campers/caravans. Confirmed sites will only be held for 24 hours after commencement date, unless otherwise arranged. We reserve the right to refuse entry into BIG4 Koala Shores Port Stephens Holiday Park.