Estimating your equipment size
We are looking for an estimate of the size of your Caravan, Motorhome, Camper Trailer, Tent etc. once it has been set up or fully extended (outside to outside)... excluding your vehicle.
Caravans, Motorhomes, Camper Vans, Camper Trailers
Please include your tow/draw bar in the estimate.
Widths are generally around 4 – 5 metres (13.12 – 16.4 feet).
Note: Include annexes of pullouts in width.
|Caravans||4 – 12 metres (13.12 – 39.37 feet)|
|Motorhomes||7 – 14 metres (22.97 – 45.93 feet)|
|Campervans||5 – 7 metres (16.40 – 22.97 feet)|
|Fifth wheelers||7 – 14 metres (22.97 – 45.93 feet)|
|Camper Trailers||5 – 8 metres (16.40 – 26.25 feet)|
Note: Do not include the size of the tent pegs
|1 person||1 × 2.5 metres (3.28 × 8.20 feet)|
|2 person||1.5 × 2.5 metres (4.92 × 8.20 feet)|
|3 person||3 × 2.5 metres (9.84 × 8.20 feet)|
|4 person||4.5 × 2.5 metres (14.76 × 8.20 feet)|
|5 person||6 × 3 metres (19.69 × 9.84 feet)|
|6+ person||7 × 4.5 metres (22.97 × 14.76 feet)|
Please be advised that Site sizes vary from park to park and within each park. Sites will be allocated based on the measurements provided during the booking process and it is the responsibility of the guest to ensure estimates are as close to accurate as possible.
If you are unsure, we would prefer you to overestimate or give us a call on 1300 738 044
Our popular Queen Villas have two bedrooms, a master bedroom with queen bed, two single beds in the second bedroom and a double foldout sofa bed in the living area. They have a bathroom with hairdryer, self contained kitchen with oven and full size fridge/freezer, dining table and lounge, flat screen TV & DVD, air conditioning and furnished deck with parking alongside.
After 2pm for villas and ensuite sites, after 11am for sites
Before 10am on day of departure
9am-5pm, seven days (closed Christmas Day). After hours check-in available everyday, please arrange one day prior to arrival. Seasonal reception hours apply during daylight savings, please enquire with staff prior to 5pm on day of arrival.
Deposit & Payments
Deposit of one night stay is due on booking to confirm, balances are due on arrival. Exception to Christmas school holidays, balances are due 14 days prior to arrival.
Changes & Cancellations
Changes are permitted and subject to availability, rates may vary due to seasonal tariffs and/or difference in the amount of people registered on the booking. Cancellation inside 30 days from arrival = Forfeiture of deposit which is the first night’s rate. Cancellations outside of 30 days from arrival = 50% of the deposit paid. Guests who fail to arrive on their arrival date will be classed as a 'no-show' and forfeit any funds paid, no credits or refunds permitted for a 'no-show' occurrence. Refunds: Refunds may take up to 10 business days to show on your account. Refunds can only be processed onto the original credit or debit card of the person who made the booking.
Additional Guest Fees: Villas - All guests from 4 years old and above are $20 each per night. Sites - Adults $15 each per night, children 4-17 years old $12 each per night. Day visitors are permitted at $5 per person from three years old and above. Please note, day visitors are subject to maximum guest capacity rule and a maximum vehicle capacity rule, which may require staff to decline entry by foot or by car.
If you are travelling with dogs you must notify staff prior to check in to acknowledge and sign the BIG4 Karuah Jetty Dog Policy Agreement on arrival. No more than two (2) dogs are allowed per site. When you check in, let the front desk staff know you’ll have a dog on site. You’ll need to sign a Pet Policy Agreement, and then you and your dog can make yourselves at home. Be sure to keep your dog on a leash or in a carrier during your stay. Dogs shall remain within your control at all times, either on a leash or in a carrier. If your pet is disturbing other guests/staff or causing damage, you will be required to depart the park without refund of your deposit or remaining charges.
You need to know
Phone booking deposits must be made by Visa or MasterCard, credit or debit card only. Special rates or deals may require full payment at time of booking.
Group bookings: A minimum of 10 bookings is required to qualify as a group booking, payment terms are advised at the time of confirmation.
Security codes expire at 10am on the day of departure, please ensure you have contacted office staff by 10am on your day of departure to extend your stay or request a late check-out where available. Failure to depart the park by designated check-out time will incur an additional night's fee at the full advertised rate, charged to their card.
Any special requests are welcome and will be actioned at the discretion of management, please note that all requests cannot be guaranteed.
A credit card must be produced in the name of the person staying at the park upon arrival as a security bond and any damages or excess cleaning costs caused by the guest/s will be charged to the card. Minimum night stays apply during peak holiday dates please refer to the rate conditions prior to making a reservation.
Should you have any queries regarding your stay please contact our office between 9am-5pm.
Guests who are travelling with medically certified dogs must pre-book their accommodation and provide an authority-issued certificate as evidence.
We reserve the right to refuse a booking at any time from any person reasonably believed to:
- Not be the person named on the booking request.
- Not be authorised to use the credit or debit card produced.
- Not be able to pay for any charges.
- May cause damage to the property or other guest property.
- May exhibit socially unacceptable behaviour.
- Be younger than 18 years old and not accompanied by a responsible adult over the age of 25 years old.
- Be concealing an unauthorised animal.
We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.