Booking Terms and Conditions

Check In

After 11am for Sites and 2pm for Cabins ** All arrivals must be prior to 8pm


Check Out

10am for all guests


Reception Hours

7.30am-7.00pm, 7 days a week


Changes and Cancellation

Refunds of deposits and fees paid are available under the following circumstances:

Notice given at least 15 days before check-in:
Where at least 15 days notice of full or part cancellation has been given a full refund will apply.

Notice given between 14 days and 72 hours before check-in:
Where notice has been given between 14 days and 72 hours prior to check-in a 50% refund of all site fees/deposits paid will be given.

Notice given less than 72 hours before check-in:
Where notice is given less than 72 hours prior to check-in, no refund will be given.

An additional administration fee of $30 will be deducted from all refunds made by cheque.

‘No shows; and cancellations after check–in, forfeit all fees paid. If after arrival guests are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount refunded, if any, will be at the discretion of management. The Park reserves the right to cancel bookings for ‘no shows’.

Refunds will only be given in regard to the above conditions. Refunds will not be given if guests simply changed their mind, their circumstances change, choose wrong accommodation or due to weather conditions (except in the case of the emergency services evacuating the Park).

NB. Mid/peak season – where minimum booking stays are required no refunds will be made when the bookings open to shorter stays.

Premium/High Season
• Cancellations providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
• Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.


Pets

We welcome your furry friends on sites and in selected cabins. *Terms and conditions apply


Deposits and Payments

Please see additional terms and conditions in 'you need to know' section below