Booking Terms and Conditions

Check In

Check in is 2pm. Please ring the day before check in to see if early arrival is possible.


Check Out

Check out is 10am. Please check with reception the night before to see if late check out is possible.


Reception Hours

8.30am - 8.00pm - 7 days a week. Late check in is fine, but please notify reception in advance.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Sorry we don't allow pets.


Deposits and Payments

A credit card deposit equivalent to one-night stay of the accommodation is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. The balance is due on check in except in PEAK season, when the balance is due 30 days in advance of your arrival date. A credit card must be produced in the name of the person staying at the Park on check in.


Fees

A minimum stay period applies during PEAK season, School Holidays, Public Holidays and Special Events. Extra Person Charges - Adult’s rates apply to persons 16 years and over. Children rates apply to guests aged 2 to 15 years. There is no charge under 2 years. All visitors to the park are to report to reception on arrival and pay the appropriate visitors fee.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions, see below.mply with parks usual terms and conditions: For stays during PEAK season must be made more than 30 days prior to arrival. If a cancellation is within 30 days of arrival all payments are forfeited if the booking isn’t rebooked. Refunds will not be given if booking is changed during stay. Cancellations at other times can be made up to 7 days prior to arrival, deposit refunded less an admin fee of $30. Changes and Cancellation: For stays during PEAK season must be made more than 30 days prior to arrival. If a cancellation is within 30 days of arrival all payments are forfeited if the booking isn’t rebooked. Refunds will not be given if booking is changed during stay. Cancellations at other times can be made up to 7 days prior to arrival, deposit refunded less an admin fee of $30. Deposits and Payments - A credit card deposit equivalent to one night stay of the accommodation is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. The balance is due on check in except in PEAK season and special events, when the balance is due 30 days in advance of your arrival date. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. Changes and Cancellations – Changes and cancellations for stays during PEAK season must be made more than 30 days prior to arrival. If a cancellation is within 30 days of arrival all payments are forfeited. Refunds will not be given if booking is changed during stay. Cancellations at other times can be made up to 7 days prior to arrival, deposit refunded less an admin fee of $30. Late arrivals - Guests arriving outside office hours are requested to contact the park during reception hours to make alternate arrangements. Minimum Stays - A minimum stay period applies during PEAK season, School Holidays, Public Holidays and Special Events. Extra Person Charges - Adult’s rates apply to persons 16 years and over. Children rates apply to guests aged 2 to 15 years. There is no charge under 2 years. Check In / Out - Guests are welcome to check in from 2pm. Check out time is 10am. Early check in and Late check outs may be arranged where available. Availability is not guaranteed. Tariffs may change with no prior warning. We reserve the right to EVICT guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.