9am - 5pm (7pm during Peak/Holiday times)
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Allowed at managers discretion (No pets from 26th December - 3rd January and Easter long weekend. Assistance animals allowed)
One nights deposit is required at time of booking
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions, see below.mply with parks usual terms and conditions: Changes and cancellations for stays during high season must be made more than  days prior to arrival. If a cancellation is within  days of arrival the payment is forfeited. Cancellations at other times can be made up to 9am on the day prior to arrival. An administration fee of $20 will be charged on all cancellations.
Booking Terms & Conditions
Changes and Cancellations Standard
Changes and Cancellation: Changes and cancellations for stays during high season must be made more than  days prior to arrival. If a cancellation is within  days of arrival the payment is forfeited. Cancellations at other times can be made up to 9am on the day prior to arrival. An administration fee of $20 will be charged on all cancellations. Guests who fail to arrive on the designated day will forfeit the cost of their deposit. There is no refund for early departures.
Deposits and Payments
A one night deposit is required at time of booking.
Balance of payment is required on arrival (cash or credit card only, cheques not accepted on arrival)
Credit Card Usage
A credit card deposit is required at the time of booking. The Park will process the charge against your credit card and send confirmation to the email address supplied. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. If no credit card is available a cash bond will be taken
Any additional charges such as kiosk, activities, cleaning charges or damage charges incurred during your stay will be charged to your card held on file at the conclusion of your stay.
All keys must be returned to reception on checkout. Keys that are lost or damaged will incur a $20 replacement fee.
Smoking is not permitted any time in any accommodation or public buildings. If smoke is detected in your cabin cleaning fee of $200 will be charged to your credit card.
In the event of guests causing damage to accommodation or any part of the fittings and furniture, same shall be repaired to the satisfaction of the owner and charged to your credit card. A cleaning fee will be charged where cabins are left in an inappropriately dirty condition.
Other Booking Conditions
A minimum stay applies between Christmas and New Year (7), Easter (4), and during long weekends (3).
Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation.
Cabin prices are generally based on 2 guests only; additional guests will be an extra charge. There is no charge for children under 2 years old.
Park Management reserves the right to relocate (within the category specified) or cancel any booking at its discretion.
Pet Terms & Conditions
Pets are allowed at managers discretion – please contact reception. Assistance animals allowed at all times. No pets from 26th December – 3rd January and Easter long weekend. Those who fail to adhere to our pet rules will be asked to leave immediately.
A $100 pet cleaning bond will be taken per booking and any damage caused by pets will be charged to the owner.
Times and dates
GO Kart Hire
General Terms & Conditions
We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given, and charges will apply for any damage caused.
We reserve the right to refuse a booking at any time from any person reasonably believed to:
Facilities are for the use of guests only. Day visitors must register at reception on arrival. Upon payment of a fee visitors may use the park facilities, alternatively this fee may be charged to your account, payable by you on checkout. Visitors cars must be left in the outside car park
In the event of the occupier failing to comply with the provisions contained herein, management reserves the right to terminate this agreement and in such event no refund shall be given by the proprietor to the occupier.
Management accepts no responsibility for lost, stolen or broken items within the park. Guests are responsible for insuring their own personal belongings. Guests must securely lock their accommodation and/or motor vehicle when unoccupied. Items left behind will be donated to charity after 4 weeks.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credit