Mon - Fri 8.30am to 5.30pm & Sat -Sun 9am to 5pm
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
A credit card deposit equivalent to the first nights’ accommodation is required at the time of booking. The balance is due on arrival.
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Changes and cancellations must be made more than 24 hours prior to arrival. If a cancellation is within 24 hours of arrival the deposit is forfeited. Deposit Policy: A credit card deposit equivalent to the first nights’ accommodation is required at the time of booking. The balance is due on arrival. Reception hours are Mon-Fri: 8.30am to 5.30pm & Sat - Sun 9am to 5pm. Cancellations - A $25 cancellation fee will be applied to all bookings that are not covered under the COVID-19 flexi booking policy as above, in addition bookings due to arrive within 48 hours will forfeit deposit paid. (first night accommodation). Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.