Reception Hours
9am – 5pm Monday to Saturday and 9am to 2pm Sunday.
Changes and Cancellation
Refund Policy
Refunds of deposits and fees paid are only available from Cania Gorge Tourist Retreat under the following circumstances.
Premium Booking Periods
- School holidays, public holidays, long weekends and special events
- Cancellations providing more than 28 days’ notice are fully refundable less a $30 administration fee.
- Cancellations made within 28 days of scheduled arrival will forfeit all money paid.
Low Booking Periods
- Cancellations providing more than 28 days’ notice are fully refundable less a $30 administration fee.
- Cancellations made within 28 days of scheduled arrival will be entitled to credit for a future stay. The credit given will be valid for up to 12 months.
Minimum Booking Periods
- Bookings made subject to minimum night booking conditions cannot be reduced, but can be cancelled and the above conditions apply.
No Shows & Early Departures
- Guests who depart earlier than their original departure date will have the above conditions applied. No-shows forfeit all fees paid.
- If after arrival guests are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount refunded, if any, will be at the discretion of the park.
- We reserve the right to cancel bookings for “No Shows”.
Special Circumstances
- Where a change of dates is required due to travel restrictions or lockdowns (as per Australian State and Territory Health advice obtained on the relevant government websites), we will gladly refund or provide a credit for a future stay.
Change of Mind
- Refunds will only be given if the above conditions are met, refunds will not be given if you simply change your mind, your circumstances change or you choose the wrong accommodation.
- Discretion to waive the cancellation and administration fees where special circumstances warrant it may be given at the park management’s sole discretion. Guest to apply in writing via email at enquiries@caniagorgeretreat.com.au.
This policy is subject to change without notice.
Pets
We welcome your furry friends, please see our pet friendly terms and conditions.
Deposits and Payments
Full payment is required at the time of booking.
What you need to know
Conditions of Entry
- As part of the condition of entry to Cania Gorge Tourist Retreat, guests are to abide by our park rules, terms and conditions and all park policies. These are available from reception.
- All sites and cabins must be occupied by the person listed on the booking and their travelling party. Guests are not permitted to let or hire a cabin, camp site, tent or caravan to another person.
- We exclusively provide tourist accommodation and only accept bookings from guests whose stay is for holiday purposes only.
Minimum Length of Stay
- Minimum length of stay conditions apply and may vary by season.
- Minimum length of stay requirements for online bookings may differ to bookings made directly with our park office.
Maximum Length of Stay
- Maximum length of stay is 42 nights.
- Requests for an extension of stay may be made with the park office.
Persons Under 18
- All bookings, including online, must be made by a person over the age of 18, who must also be a person utilising the accommodation.
- Persons under the age of 18 are not permitted to make an online reservation. We reserve the right to cancel any of these types of reservations.
Fees
- All fees quoted on this site are for 2 persons
- Extra adults (16 and over) are $20 per person per night and children (4-15) are $12.50 per child per night
- Extra vehicles – Guests are allowed to have one vehicle per site or cabin. Extra vehicles (including trailers, boats, etc.) will be allowed at the parks discretion and prior approval. Approval will be subject to availability and may incur an additional surcharge.
- Extra vehicle fee is $15 per day in Peak seasons and $10 per day in Mid and Low seasons.
- Peak season periods include (but are not limited to) Christmas, Easter, Queensland school holidays, long weekends and special events.
Cabin and Site Capacity
- Cabins – Extra persons allowed are restricted due to maximum cabin occupancy for each cabin type.
- Sites – Maximum persons per site is 6.
Check In / Check Out
- Guests must present a valid government-issued photo ID at check-in and provide their vehicle’s registration number.
- Office hours are 9am – 5pm Monday to Saturday and 9am to 2pm Sunday.
- Christmas Day office hours are 9am to 11am.
- Arrival after hours may be accepted up to 9pm (excluding Christmas Day and Easter Sunday) if prior arrangement is made with reception during office hours.
- Cabins
- Check In is 2pm
- Check out is 10am
- Sites
- Check In is 12pm
- Check out is 10am
- Late check out is 4pm subject to availability and incurs a fee of 50% of the nightly rate.
Discounts / Special Offers
- Where a guest has made a reservation under a special offer or discount, no further offers or discounts will be applied to that reservation.
- Please view details of special offers on our website or contact our friendly staff about terms and conditions applicable only to the special offer (including balance of payment due dates and refunds/cancellation policy).
How to Find Us
We are very easy to find. The retreat is only 24km north west of Monto. The roads are all bitumen to our park. Monto is an easy 6-hour drive north of Brisbane. We are approximately 2-3 hours inland from Bundaberg.
Take the Cania Gorge National Park highway turnoff, travel another 13km on the bitumen and you’ll find us on the left at the entrance of the national park.
Address: 1253 Cania Road, Monto, Qld, 4630.
