If after 6pm, please contact our friendly team to organise alternative arrangements
Please contact our friendly team to organise alternative arrangements
8am to 6pm (non-daylight saving hours) 8am to 8pm (daylight saving hours)
Dogs welcome upon application to the Park Manager, selected cabins & sites only, not during peak periods or school holidays, conditions apply.
Deposit of at least 1 nights accommodation is required at time of booking for all bookings made outside 30 days of arrival. Full payment is required 30 days prior to arrival for all off peak stays to confirm the booking. Pricing is subject to change. Guest credit / debit card details are required to secure all bookings. Visa & Mastercard credit card surcharge of 0.5% applies to this payment option.
Day visitors - $10 per day per person
Check out times: Check out time is 10am. Late checkout must be arranged in advance and is subject to availability.
Reception Hours: Open from 8am to 6pm; 8am to 8pm (summer peak season)
Alcohol: Excessive use of alcohol and/or use of banned substances is considered a breach of park rules. Alcohol must not be consumed within: children’s playground areas, pool, jumping pillow, and front office/kiosk. Offensive behaviour will not be tolerated.
Anti-Social Behaviour: Holiday Haven has a zero tolerance policy towards abusive, offensive, anti social or threatening behaviour directly or indirectly. Please do not hesitate to contact park management at any time regarding unreasonable noise.
Noise: Noise must be kept at a minimal at all times and noise must cease by 10pm. Please do not hesitate to contact park management at any time regarding unreasonable noise.
Boom Gates: Boom gate codes are unique to each vehicle and site, and must not be transferred to any other person. The code will expire upon checkout. Tailgating through the boom gate will result in your code being cancelled.
Smoking: There is no smoking permitted in or within 10 metres of any park building or recreational area, this includes the accommodation decks and building verandahs.
Vehicles: One car per site is permitted unless otherwise authorised. Visitor’s vehicles need to be parked outside the park or in the visitors carpark.
Road Rules: For the safety of all guests, the park speed limit of 8km must be adhered to at all times. Please give pedestrians the right-of-way.
Your Site: Please ensure that your car, trailer, tent, caravan and other equipment are contained within your site and that any draw bars are facing (but not on) the road or access way, for easy removal and towing in case of emergency.
Once settled please remember –
Bikes and Scooters:
Children: Parents are responsible for their children’s behaviour at all times. All children must be under parent supervision while on the recreational equipment or in the swimming pool. Children under 8 years must be accompanied by an adult to the amenities. Children must be onsite by 10pm.
Dog-friendly: Guests must notify management of all dogs when booking, and prior to checkin. Acceptance of any dog is at the discretion of the park management. All dogs must be kept on a lead at all times whilst in the Holiday Park. Please refer to our dog-friendly terms at holidayhaven.com.au/dog-friendly.
Facilities and Amenities: All communal facilities are to be kept in a clean and tidy manner at all times. We ask that all facilities be vacated by 10pm, this includes the camp kitchen, BBQ and entertainment areas.
Bunk beds: In accordance with Australian Standard (AS/NZ 4220:2003) “Children under the ages of 9 years are not permitted to use the top bunk, children must not play on top bunk”
Maintenance: We ask that guests report any required maintenance to the office during office hours.
Garbage: Please wrap or bag all garbage and place it in the bins provided. Only household waste may be placed in these bins. Garbage bags are available from reception should you require them. A recycling bin is provided for cans, glass, cardboard and P.E.T. bottles.
Security: All guests are responsible for securing their valuables at all times. While we do our best to maintain a safe park environment, including providing security during busy times, park management or Holiday Haven, takes no responsibility for any damage or loss incurred to your belongings during your stay.
Damage: We request that all guests and visitors respect the Holiday Park’s property, including the accommodation units and contents, gardens, amenities and facilities. Any damages will be at the cost of the person/s responsible and will be charged at the manager’s discretion.
Eviction: Park management reserves the right to evict any person from the park who breaches park rules or the conditions of occupancy.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.