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Reservations Conditions and Cancellation Policy

Deposits
Generally, the deposit is at least the cost of the first night's tariff and must be received by the Holiday Park within 7 days of reserving to confirm your reservation.

Check In Time
Check in time is after 2pm. Earlier times may be available on request. Please confirm this with the park at the time of reservation.
At the time of reserving please provide the Holiday Park with your estimated time of arrival. Should you be delayed please advise the park that you will be delayed and your revised arrival time.

Free Book Ahead Service for BIG4 Club Members
BIG4 Holiday Parks offer a Free Book Ahead Service between Holiday Parks to guarantee your accommodation is confirmed at your next destination. Ask about this service when you next check in at any BIG4 Holiday Park.

You simply pay the first night's accommodation or site fees for your next BIG4 Holiday Park as a deposit and you will be immediately given a receipt confirming the arrangements.

This deposit is subject to strict cancellation policies. Reservations using this service are subject to site availability and must be made while you are at a BIG4 Holiday Park.

Cancellations
When making a direct reservation with a BIG4 Holiday Park, you acknowledge and agree that all reservations and deposits are accepted by park owners subject to the following cancellation policy guidelines. Any reservations through agents or other third parties may be subject to separate policies and you should check their conditions.

We recommend you request cancellation details from your chosen Holiday Park at the time of reservation.

As a guideline most parks have the following policies in place:

Low Season Cancellation Policy
During the low season, deposits will only be refunded if the park owner is notified of your cancellation prior to 9am on the day prior to your scheduled arrival. If notice of your cancellation is received after 9am on the day prior to your scheduled arrival the park owner may retain the deposit paid.

High or Mid Season Cancellation Policy
Deposits for reservations made wholly or partially in high and mid seasons will only be refunded if you notify the park owner of your cancellation at least 60 days prior to your scheduled arrival. If you provide less than the required period of notice of cancellation, your deposit will only be refunded if the category of site or cabin that you booked is able to be resold. Low, mid and high season details are available on request from each Holiday Park.

Early Departures
Most Holiday Parks do not refund should you cut short your reservation or holiday. For further details please check with your chosen Holiday Park. 

Failure to Notify of Cancellation
If you do not notify the park owner of your cancellation or if you do not arrive by 10am on the day after your scheduled arrival date, your reservation may be cancelled by the park owner without refund of any paid deposit.

Group Bookings and Special Offers
Please note the above conditions do not apply to group reservations or reservations that are made pursuant to a ‘Special Offer'. Please check with your chosen Holiday Park for terms and conditions with regard to group reservations or special offers.

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BIG4 Loyalty Club

Benefits Include

  • 10% discount at BIG4 Holiday Parks (up to $40 per stay)
  • Earn status credits for each stay
  • Access member offers from major National Partners
  • Receive exclusive Member Only offers & discounts

And a host of other BIG benefits

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